Financing Application Processing

Purpose

Office procedures for processing financing applications, handling approvals and declines, and managing the disbursement process.

When a tech or sales rep submits a financing application from the field, or when a customer contacts the office about financing.

Tech or sales rep initiates the financing application on-site (GreenSky, Wisetack, or Wells Fargo).

If approved in the field, the tech confirms the terms with the customer and applies financing to the invoice.

If the application comes through the office (phone inquiry), walk the customer through the application process.

Verify the financing plan in the provider's portal matches what was presented to the customer.

Confirm the job total in ServiceTitan matches the financed amount.

Process the disbursement request through the financing portal.

GreenSky and Wisetack disburse funds to Spartan's account within 2-5 business days.

Wells Fargo may take 5-7 business days for larger amounts.

Track expected disbursements in the accounting system.

If the primary financing option is declined, the tech should try the secondary option.

If all options are declined, offer the Good (lower cost) option or alternative payment methods.

Never share the reason for a decline with the customer — it's between them and the lender.

Log the decline in ServiceTitan job notes.

Match financing disbursements to invoices weekly.

Flag any discrepancies — partial disbursements, missing payments, or incorrect amounts.

If a customer cancels financing after approval, notify the financing company immediately.

Track financing volume by provider monthly for reporting.

Financing provider relationships are managed by the office — techs and sales reps don't negotiate terms.
Customer financing information is confidential. Handle it per PCI and privacy standards.
If a financing company contacts Spartan about a customer issue, refer to Josh.
Financing fee structures vary by provider and plan — understand the cost to Spartan for each option.