Timesheet & Job Costing

Purpose

How service technicians track their time accurately in ServiceTitan for payroll processing and job costing analysis.

Every workday — track time from clock-in to clock-out, with job-level allocation throughout the day.

Clock in through ServiceTitan at the start of your shift.

Clock out at the end of your shift.

Your clock times should match your actual working hours — don't round or estimate.

When you arrive at a job, ServiceTitan timestamps your arrival (when you mark "Arrived").

When you complete and close the job, ServiceTitan timestamps the completion.

The time between arrival and completion is the job duration.

Drive time between jobs is tracked as non-billable time.

If you need to leave a job and return (parts run), note the gap so costing is accurate.

Lunch and breaks should be logged in ServiceTitan.

Non-job time (meetings, training, truck restocking) should be categorized appropriately.

If you have unassigned time between jobs, update dispatch — they may have a fill-in.

Every job's profitability is calculated from revenue (what the customer paid) minus cost (your time + materials).
Accurate time tracking lets management identify which job types are most/least profitable.
Time inflation (padding hours) distorts this data and affects pricing decisions for all customers.
Your efficiency metrics (average job duration, jobs per day) are tracked from this data.

If you made an error on your timesheet, notify the office by end of the same day.

Don't go back and edit times days later — do it same-day.

The office processes timesheets for Paylocity payroll. Late corrections delay pay.

Accurate timekeeping is a condition of employment. Falsifying timesheets is grounds for termination.
Time data feeds into Paylocity for payroll processing — errors affect your paycheck.
If ServiceTitan is having issues and you can't log time digitally, note it manually and enter it as soon as the system is available.
Job costing data is reviewed in weekly/monthly operations meetings.