Emergency Contact List & Reporting Chain

Purpose

Provide every Spartan Plumbing employee with the emergency contact numbers and reporting chain for all types of incidents. Save this card to your phone and keep a copy in your truck.

Emergency Numbers

Life-Threatening Emergencies

• 911 — fire, medical emergency, active danger

Spartan Plumbing Internal

• Office Main Line: Call dispatch for scheduling, coordination, and general questions
• Back Office (BOC): (937) 912-1244 — tag Slack first to check if the line is open before calling
• After-Hours Emergency: Contact the on-call technician or supervisor via Slack

Utilities

• Gas Company Emergency Line: For gas leaks you cannot resolve or that require utility shutoff
• Electric Company: For electrical hazards at job sites
• City of Dayton Water: For water main shutoff requests

Workers' Compensation

• Ohio BWC: 1-800-644-6292 — Bureau of Workers' Compensation
• Designated Workers' Comp Clinic: Ask your supervisor for the current clinic location

Key Partners

• Bates Electric: Electrical referral partner — when customers need electrical work
• Tradeshift: Purchasing and supply orders

Reporting Chain — Who to Call and When

Safety Incident (injury, fire, gas leak, CO exposure)

Call 911 if life-threatening

Your direct supervisor

Post in Slack #safety-incidents within 1 hour

Josh Ferguson if supervisor is unavailable

Vehicle Accident

Call 911 if injuries or road hazard

Your direct supervisor

Take photos and exchange insurance information

Office will file the insurance claim

Customer Property Damage

Your direct supervisor immediately

Document with photos before cleanup

Office handles all insurance communication — do NOT admit fault or make promises

Equipment Failure or Safety Concern

Your direct supervisor

Post in appropriate Slack channel

Tag out broken equipment so no one else uses it

Important Notes

• This list should be updated any time contacts change — check with the office quarterly
• If you cannot reach your supervisor, go up the chain: supervisor then office then Josh
• When in doubt about whether something is an emergency, treat it as one
• Always tag Slack before calling the BOC to check if the line is open

Related SOPs

• On-the-Job Injury Response — detailed injury reporting
• Vehicle Accident Procedures — vehicle-specific incidents
• Gas Leak Response Protocol — gas emergencies