Office Onboarding
9 SOPs in this playbook
1
Office Onboarding Overview (90-Day Plan)
~11 min read
2
Week 1: Systems & Software Training
~10 min read
3
Week 1-2: Phone Handling Training & Shadowing
~11 min read
4
Weeks 2-4: Supervised Call Handling
~9 min read
5
Weeks 4-6: Dispatch & Scheduling Training
~11 min read
6
Weeks 6-8: Independent Operations
~10 min read
7
Escalation Procedures Training
~13 min read
8
30-Day Checkpoint
~9 min read
9
90-Day Review & Full Independence
~16 min read