Sewer Solutions & Technology

Purpose

Product knowledge for sewer line repair and replacement solutions and the technology Spartan uses to diagnose and fix sewer problems.

When to Use

During sewer-related sales appointments, when presenting options for sewer repairs or replacements.

Diagnostic Technology

Camera Inspection

• Spartan uses sewer camera systems to inspect the full length of the sewer line.
• Records video for the customer to see — showing them the problem builds trust and justifies the repair.
• Always run a camera before quoting a sewer repair to accurately scope the job.
• Camera footage is saved and attached to the job record in ServiceTitan.

Locating Equipment

• After camera identifies the problem, use a locator to pinpoint the exact position and depth of the issue.
• This determines the dig location for traditional repairs or access points for trenchless methods.

Sewer Repair Options

Spot Repair (Good)

• Dig and replace only the failed section of pipe.
• Best for: isolated breaks, root intrusion at a single joint, bellied section.
• Lower cost but doesn't address the rest of the aging line.

Traditional Sewer Replacement (Better)

• Dig and replace the full sewer line from the house to the city connection.
• Best for: severely deteriorated lines, multiple failure points, collapsed pipe.
• Requires excavation — customer needs to understand yard/driveway impact.
• Restoration (yard, concrete, landscaping) should be discussed upfront.

Trenchless Pipe Lining / Bursting (Best)

• Pipe lining (CIPP): A resin-coated liner is inserted into the existing pipe and cured in place, creating a new pipe within the old one. Minimal digging.
• Pipe bursting: A new pipe is pulled through the old one, breaking the old pipe apart. Requires only entry and exit pits.
• Best for: customers who want to preserve their yard/landscaping, faster timeline.
• Not suitable for all situations — collapsed pipes or severe misalignment may require traditional dig.

Drain Clearing vs. Repair

• Drain clearing (snaking, hydrojetting) is maintenance, not repair. It clears blockages but doesn't fix structural problems.
• If camera shows structural damage after clearing, present repair options.
• Be honest with the customer: "Clearing will fix the immediate backup, but the underlying problem will cause it to happen again."

Important Notes

• Always camera before and after sewer work — before to diagnose, after to verify the repair.
• Sewer replacements require city permits in most jurisdictions. Include in the estimate.
• Restoration scope (yard, concrete, landscaping) must be clearly communicated and documented.
• If the sewer connects to a septic system rather than city sewer, the scope and approach may differ.

Related SOPs

• Sewer Line Diagnostics — diagnostic procedures
• Sewer Line Repair & Replacement — installation procedures
• Permit Application & Requirements — permit process for sewer work