Service Call Process
9 SOPs in this playbook
1
Pre-Arrival Protocol & Dispatch Confirmation
~10 min read
2
Arrival & Home Protection Procedures
~12 min read
3
Customer Assessment & Problem Identification
~12 min read
4
Options Presentation (Good/Better/Best)
~12 min read
5
Customer Authorization & Paperwork
~10 min read
6
Work Execution Standards
~10 min read
7
Payment Collection & Closeout
~9 min read
8
Post-Job Cleanup & Follow-Up
~10 min read
9
Photo Documentation Requirements
~9 min read