Work Execution Standards

Purpose

Define workmanship quality, cleanliness, communication, and professionalism standards during job execution.

When to Use

• During execution of any service call, repair, or diagnostic

Standards

Workmanship

Follow manufacturer specs and Ohio plumbing code for all work

Use correct materials — no shortcuts without supervisor approval

Solder joints: clean, properly fluxed, leak-tested before closeout

Connections: hand-tight plus appropriate tightening — over-tightening cracks fittings

Pressure test all water connections before restoring service

CO test after any gas appliance work

During the Job

Keep work area organized — tools laid out, not scattered

Protect customer property throughout: drop cloths, shoe covers, careful movement

Clean as you go

If leaving for parts, clean up and inform customer

ServiceTitan accessible for documentation, phone not for personal use

Communication While Working

Update Slack job channel with numbered check-in system

If scope changes, stop and communicate with customer AND supervisor

Do not add work or charges without authorization

Hit a complication — call supervisor before improvising

Quality Checkpoints

Before closing wall/panel — verify repair complete and leak-free

Before restoring water — pressure test and inspect all connections

Before restoring gas — leak check all gas connections

Before leaving — verify everything functions

Important Notes

• Quality workmanship is Spartan's reputation — every joint matters
• If unsure, ask before doing it wrong
• Callbacks are costly — take time to do it right
• Document work with photos throughout

Related SOPs

• Payment Collection & Closeout — after work complete
• Photo Documentation Requirements — during work
• Post-Job Cleanup & Follow-Up — finishing properly