Organizational Chart & Key Contacts

Purpose

Show new employees how Spartan Plumbing is organized and who to contact for different types of questions or issues.

Josh Ferguson — Owner. Strategic direction, major decisions, and escalation point for serious issues
Operations Manager — Day-to-day operations oversight, scheduling, and team coordination

Service Technicians — Handle diagnostic and repair calls. Report to their team lead/supervisor
Install Technicians — Handle installation projects (water heaters, repiping, sewer lines). Report to the install supervisor
Sales Representatives — Handle in-home consultations and proposals. Report to the sales manager
Apprentices — Paired with senior technicians for training and development

CSRs (Customer Service Representatives) — Handle inbound calls, booking, and customer communication
Dispatchers — Manage the dispatch board, coordinate technician schedules, and handle real-time job routing
Office/Admin — Handle billing, payroll coordination, HR paperwork, and vendor management

| Question | Contact |

|----------|---------|

| Schedule or time-off request | Your direct supervisor |

| Payroll or pay issues | Office team (Paylocity questions) |

| Equipment or tool needs | Office team or supervisor |

| Customer complaint or escalation | Your supervisor, then office |

| Safety concern | Your supervisor + Slack #safety-incidents |

| IT/system access issues | Office team |

| General questions | Your onboarding buddy first, then supervisor |

During your first 90 days, your onboarding buddy or mentor is your first point of contact for most questions
If you do not know who to ask, ask anyone — Spartan is a team, and someone will point you in the right direction
Check Slack channel descriptions for specific contact info for different topics