Workplace Conduct & Professionalism

Policy Statement

All Spartan Plumbing employees are expected to conduct themselves professionally, respectfully, and in a manner that reflects the company's values at all times — with customers, coworkers, and the public.

Who This Applies To

All Spartan Plumbing employees.

Expected Conduct

• Treat customers, coworkers, and vendors with respect and professionalism
• Communicate honestly and constructively — raise issues through proper channels
• Represent Spartan Plumbing positively in all interactions — on the job, in your truck, and in public
• Follow all company policies, SOPs, and safety procedures
• Cooperate with supervisors, dispatch, and team members
• Maintain a positive attitude — our customers and coworkers depend on it

Prohibited Conduct

• Harassment, bullying, or intimidation of any kind — toward customers or coworkers
• Discrimination based on race, gender, age, religion, disability, or any protected class
• Insubordination — refusing a direct, reasonable request from a supervisor
• Dishonesty — falsifying records, timesheets, ServiceTitan entries, or any documentation
• Theft — of company property, customer property, or coworker property
• Violence or threats of violence — zero tolerance
• Gossip or negative talk about coworkers, customers, or management that undermines the team

Progressive Discipline

• Most conduct issues follow a progressive approach: verbal coaching, written warning, final warning, termination
• Serious violations (theft, violence, harassment, fraud) may result in immediate termination
• All disciplinary actions are documented

Conflict Resolution

• If you have a conflict with a coworker, try to resolve it directly and professionally first
• If you cannot resolve it, bring it to your supervisor
• If the issue involves your supervisor, bring it to Josh or the office
• Spartan Plumbing does not tolerate retaliation against anyone who raises a legitimate concern

Important Notes

• Your conduct in a Spartan Plumbing vehicle is visible to the public — road rage, rude driving, or unprofessional behavior while in uniform or a branded truck reflects on the entire company
• Customer-facing professionalism is not optional — it is part of the job
• See Verbal and Written Warnings Policy for details on the disciplinary process

Related SOPs

• Dress Code & Uniform Standards — professional appearance
• Customer Experience Standards — customer-facing behavior
• Drug & Alcohol Policy — substance-related conduct
• Anti-Harassment & Equal Opportunity — harassment prevention