Lone Worker Safety Protocol

Purpose

Establish safety procedures for Spartan Plumbing technicians who work alone on job sites, ensuring someone always knows where they are and can respond if something goes wrong.

When to Use

• Any service call where you are the only Spartan employee on-site
• Working in remote locations, vacant properties, or after-hours calls
• Working in crawlspaces, attics, or other confined spaces alone
• Any situation where you feel your safety could be compromised

Procedure

Check-In Protocol

Before entering a job site, post your arrival in the appropriate Slack job channel

Include your ETA, arrival confirmation, and the customer's address

For after-hours or isolated calls, text your supervisor directly with the address

If a job is expected to take more than 2 hours, check in at the midpoint via Slack

While on Site

Keep your phone charged and accessible at all times

Park your truck for a quick departure — nose out when possible

Trust your instincts — if something feels wrong about a property or situation, leave

Before entering a crawlspace or attic, tell someone (Slack, text, or call) that you are going in and your expected time out

Lock your truck when away from it at a job site

Emergencies When Working Alone

If injured and able, call 911 first, then your supervisor

If you cannot call, use your phone's emergency SOS feature

If dispatch cannot reach you and you have not checked in, they will attempt to contact you and escalate if no response

Carry a basic first aid kit in case you need to self-treat while waiting for help

After-Hours and On-Call Safety

After-hours calls are dispatched with address and customer information

Assess the situation before exiting your truck — scan the area

If the neighborhood or property feels unsafe, call the customer from your truck and assess before entering

Never enter a vacant or dark property without a working flashlight and your phone ready

After-hours emergency on-call techs must remain within 1 hour of their service van

Important Notes

• Dispatch will know your location from Slack channel posts and ServiceTitan job assignments — keep them updated
• If you miss a check-in window, expect a call from dispatch — answer it
• GeoTab on your truck provides location data, but verbal check-ins are your responsibility
• You are never required to enter a situation that feels unsafe — call your supervisor

Related SOPs

• Emergency Contact List & Reporting Chain — who to call in an emergency
• On-the-Job Injury Response — what to do if injured
• Technician Safety During Payment Collection — personal safety during payment