Purpose
Procedures for sump pump replacement.
When to Use
- Pump has failed, is undersized, or customer wants an upgrade
Procedure
Shut off power to the existing pump
Disconnect the discharge pipe from the pump
Remove the old pump from the pit
Clean the pit of debris and sediment
Install the new pump — ensure float switch has proper clearance
Connect discharge pipe with a new check valve (replace check valve at every pump replacement)
Ensure discharge routes water away from the foundation
Restore power and test by pouring water into the pit
Verify the pump activates at the correct level and shuts off properly
Verify the check valve holds (no water flowing back into pit after shutoff)
If installing battery backup, connect and test backup operation
Document installation with photos in ServiceTitanSizing
Match pump capacity to the home's water intrusion rate
Standard residential: 1/3 HP handles most situations
High water table or large homes: 1/2 HP or higher
Always recommend battery backup — power outages during storms when pump is most neededImportant Notes
- Always replace the check valve with the pump — old check valves are a common cause of short cycling
- Battery backup is a critical upsell — present it with every sump pump replacement
- Annual sump pump testing is a great membership program service
- If the pit is too small or deteriorated, recommend pit replacement as part of the estimate
- Discharge must route away from foundation — not just dumped next to the house
Related SOPs
- Sump Pump Diagnostics — diagnosis before replacement
- Sump Pump System Installation — new system installation
- Options Presentation — repair vs. replace vs. upgrade with backup