Faucet Replacement & Repair

Purpose

Procedures for faucet replacement and common faucet repairs.

When to Use

• Customer has approved faucet replacement or repair based on diagnostic findings

Replacement Procedure

Shut off hot and cold supply valves under the sink

Relieve pressure by opening the faucet

Disconnect supply lines from the old faucet

Remove the old faucet — may require basin wrench for tight spaces

Clean the sink surface where the old faucet was mounted

Install the new faucet per manufacturer instructions

Connect supply lines — use new braided stainless lines (do not reuse old supply lines)

Turn on water and check all connections for leaks

Run both hot and cold and verify proper operation

Check the drain and pop-up assembly if included with the new faucet

Common Repairs

Cartridge replacement: shut off water, remove handle, extract cartridge, replace with manufacturer-matched cartridge

Seats and springs: remove cartridge to access seats and springs, replace as a set

O-ring replacement: identify the leaking O-ring location, replace with correct size

Supply line replacement: shut off valves, disconnect old lines, install new braided stainless lines

Important Notes

• Always use new supply lines with a new faucet installation
• Take photos of the old faucet model before removal for parts reference
• PEX supply lines require appropriate fittings — do not cross-thread or over-tighten
• Present repair vs. replacement options — labor for multiple repairs may exceed cost of new faucet
• Customer choice of faucet matters — if they want to supply their own, note that warranty is their responsibility

Related SOPs

• Faucet & Fixture Troubleshooting — diagnostics before repair
• Fixture & Valve Replacement — broader fixture work
• Customer Authorization & Paperwork — getting approval