Grievance & Complaint Procedures

Policy Statement

Spartan Plumbing provides a process for employees to raise concerns, complaints, or grievances in a fair and confidential manner. Employees are encouraged to raise concerns early rather than allowing issues to escalate.

Who This Applies To

All Spartan Plumbing employees.

Types of Concerns Covered

• Concerns about workplace conduct or treatment by a coworker or manager
• Concerns about unsafe working conditions
• Concerns about pay or benefits errors
• Concerns about policy violations by others
• Concerns about ethical issues (fraud, customer mistreatment, etc.)

Step 1 — Informal Resolution

If comfortable, speak directly with the person involved. Many issues can be resolved with a direct conversation. This is the preferred first step for interpersonal disputes.

Step 2 — Supervisor / Operations Manager

If informal resolution is not possible or appropriate, bring the concern to Operations Manager in writing or in person. Operations Manager will:

• Meet with the employee within 3 business days
• Investigate the concern
• Provide a resolution or response within 5 business days

Step 3 — Josh Ferguson

If the concern involves Josh Ferguson (Owner), or if the resolution from Step 2 is unsatisfactory, bring the concern directly to Josh Ferguson (josh@spartan-plumbing.com). Josh will review the matter and make a final decision.

Confidentiality

Spartan will handle all complaints as confidentially as possible given the need to investigate. Retaliation against anyone who raises a concern in good faith is prohibited.

Documentation

All formal complaints and their resolutions are documented by Operations Manager and retained in the employee file.

Related SOPs

• Anti-Harassment & Equal Opportunity
• Code of Conduct
• Termination Process & Documentation