Multi-Day Job Coordination

Purpose

Procedures for managing installation jobs that span multiple days.

Repiping projects, sewer replacements, major renovations, or any job requiring 2+ days

Estimate the number of days and communicate timeline to customer before starting

Break the job into daily milestones — what will be accomplished each day

Plan material delivery to align with daily work phases

Identify which work can be done with water/gas on vs. off to minimize customer disruption

Arrive at the scheduled time each day — punctuality builds trust on multi-day jobs

Brief the crew on today's goals and milestones

Protect the home daily — fresh drop cloths, shoe covers, clean paths

Clean up at the end of EVERY day, not just the last day

Secure the work area overnight: cap open pipes, cover open walls, protect exposed work

Update the customer at the end of each day: what was accomplished, what is planned for tomorrow

If the timeline changes (ahead or behind), communicate immediately

Be honest about delays — customers handle bad news better than surprises

Ensure the customer can live in their home if possible: restore essential services (water, toilet) overnight when feasible

Cover open trenches with plywood or proper covers

Set up barricades and warning tape

Secure against children, pets, and rain

Check weather forecast — rain can flood excavations overnight

Lock your truck and secure tools at the end of each day

Do not leave expensive equipment or materials unsecured at the customer's property

If the job requires leaving materials on-site, discuss with the customer where to store them

Multi-day jobs test customer patience — communication and daily cleanup are essential
Restoring essential services overnight (at least one working toilet and water) is critical for customer satisfaction
If weather or delays extend the job beyond the estimate, update the office and customer immediately
Chunking of install revenue may be needed for multi-day jobs — coordinate with the office